Frequently Asked Questions (FAQs)

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I’ve never placed a single trade in my life! Is SharesXPert suitable for me?

Yes! With SharesXPert, you do not need any technical or fundamental analysis to use the system. SharesXPert comes with comprehensive video training and is suitable for both beginners and experts alike.

The best way for you to find out whether SharesXPert is suitable for you is to take up our no-risk $1 30-day trial.

Can I use my own technical indicators and overlay them on a SharesXPert stock chart?

Yes! SharesXPert is powered by ChartNexus, a technical analysis software. As such, you will be able to overlay one or more of the following technical indicators on a SharesXPert stock chart:

Accumulation/Distribution indicator
Average Directional Index (ADI) indicator
Average True Range (ATR) indicator
Bollinger Band indicator
Commodity Channel Index (CCI) indicator
Chaikin Money Flow indicator
Displaced Moving Average indicator
MA Envelopeindicator
Force Index indicator
Guppy Multiple Moving Average (GMMA) indicator
Ichimoku Kinko Hyo indicator
Moving Average Convergence Divergence (MACD) indicator
Money Flow Index indicator
Momentum indicator
Momentum (%) indicator
Moving Average indicator
Moving Average 2 indicator
Moving Average 3 indicator
Moving Average 4 indicator
OBV indicator
Parabolic Stop and Reversal indicator
Pivot Points indicator
Price and Volume Trend indicator
Price Channels indicator
Rate Of Change indicator
Relative Strength Index (RSI) indicator
Smoothed RIS indicator
Volume indicator
Volume Moving Average indicator
Williams %r indicator

The best way for you to find out whether SharesXPert is suitable for you is to take up our no-risk $1 30-day trial.

Is it true that SharesXPert provides EXACT entry, stop loss and exit guidance?

Yes! SharesXPert is designed as a 100% non-discretionary system, meaning it is completely rules based – Rules for entry, setting and adjusting stop loss and exit are clearly defined and explained.

All you need to do is LEARN and FOLLOW the rules.

A rules-based approach to trading helps a trader reduce significantly the number one problem in trading – EMOTION! 

Can I use SharesXPert to trade in both up and down markets?

Yes! SharesXPert is a trend trading system and is designed to be used to screen stocks in both up trending and down trending markets. If you want to become a winning trader, you MUST learn how to trade in both directions because markets DO NOT go up forever. In fact, during the 2008 stock market crash, it was the trend traders that were able to make consistent profits by ‘riding the down trend’.

I didn’t know it is possible to trade during a down trend. How is this possible and does SharesXPert provide training on this?

In order to ‘ride the down trend’ you will need to SHORT a stock i.e. make a trade by first SELLING the stock say at $1, and BUYING the same stock back at say $0.80. The difference between the SELLING & BUYING price ($1 – $0.80 is your profit).

Not all markets allow SHORTING of stocks. For example, you cannot SHORT stocks in KLSE (Malaysia) & JSX (Indonesia).

You can, however SHORT USA stocks (NASDAQ, NYSE, AMEX etc) through a US broker. You can also SHORT Singapore & Hong Kong stocks through the use of Contracts for Differences (CFDs).

Not to worry, SharesXPert provides comprehensive video training in this area.

As an online SharesXPert customer, am I entitled to offline training, support and coaching?

For online SharesXPert customers, all training and support are delivered online via the internet. It is by effectively using the internet to deliver the product, training and support, that we are able to offer you access to SharesXPert at a reduced monthly subscription rate.

If you currently reside in or around any of the following locations and wish to learn more about our SharesXPert package, please contact our respective offices directly via our Contact Us page.
– Singapore
– Kuala Lumpur, Malaysia
– Surabaya, Indonesia
– Jakarta, Indonesia

What is the difference between the SharesXPert offline & online packages?

SharesXPert Online (Monthly Subscription)

All the required software, training and support are delivered online via the internet. It is by effectively using the internet to deliver the product, training and support, that we are able to offer you access to SharesXPert at a reduced monthly subscription rate.

SharesXPert Offline (Annual Subscription)

Includes the COMPLETE SharesXPert Online package.

In addition, you will receive:

2 Day ‘Live’ SharesXPert Training conducted by our SharesXPert Chief Trainer
1 X Monthly Review Session (incl. Market Outlook, SharesXPert feature discussions, Question & Answer)
2 X Monthly Coaching Sessions (Hands-on coaching, small group learning)
Unlimited Re-seats to 2 Day ‘Live’ SharesXPert Training
Unlimited Phone Support
Lifetime Membership to SharesXPert Members’ Area & Community Forum
Preferential Discounts on Future SharesXPert Products & Training
Preferential Annual Renewal Rate (2nd Year onwards): Approx. USD340/year

If you currently reside in or around any of the following locations and wish to learn more about our SharesXPert offline package, please contact our respective offices directly via our Contact Us page.
– Singapore
– Kuala Lumpur, Malaysia
– Surabaya, Indonesia
– Jakarta, Indonesia

What is the cost to attend the SharesXPert 2-Day ‘Live’ training session?

The 2 Day ‘Live’ SharesXPert Training is a fully hands-on session conducted by SharesXPert Chief Trainer.

In just 2 days, you’ll be able to master the entire SharesXPert system including, but not limited to:
– Step-by-step Guidance
– SharesXPert Software Installation & Configuration
– SharesXPert Entry, Stop Loss & Exit Strategies (LONG & SHORT)
– SharesXPert Money Management (Capital Allocation, Trade Plan, Portfolio & Profit & Loss Summary)
– Introduction to Technical Analysis
– How to Place A Trade
– Trading Psychology

Investment: USD795 (One-time fee)

If you currently reside in or around any of the following locations and wish to register for the SharesXPert 2-Day Training, please contact our respective offices directly via our Contact Us page.

– Singapore
– Kuala Lumpur, Malaysia
– Surabaya, Indonesia
– Jakarta, Indonesia

 

Product

What exactly do I get with my SharesXPert monthly subscription?

What’s included in the SharesXPert System Package:
  • SharesXPert System License
  • SharesXPert STEP-BY-STEP Online Training Videos
  • SharesXPert User Guide
  • End-Of-Day (EOD) DAILY Update Data for 6 Markets:
    – USA (NYSE, NASDAQ, AMEX, USINDEX)
    – HKSE
    – SGX
    – KLSE
    – JSX
    – WORLDINX
  • Online Support & UNLIMITED software updates
  • Access to SharesXPert Online Forum Community

Do I get access to the FULL SharesXPert system if I subscribe to the $1 30-day trial?

Yes!

What platforms can I install and run SharesXPert system on?

You’ll need to install and run SharesXPert on either a PC or Mac-based operating system  laptop, tablet or computer.

Unfortunately, SharesXPert does not run on iPad at this present moment.

Is SharesXPert multi-language compatible, and if so, for what languages?

Currently, the SharesXPert is multi-language compatible as follows:

SharesXPert Software Interface (Menu & Systems)
– English (Default)
– Bahasa Indonesian
– Traditional Chinese
– Simplified Chinese

SharesXPert Community Forum
– English (Default)
– Bahasa Indonesian

SharesXPert Members’ Area (User Guide & Video Training)
– English Only

Note: We plan to offer multi-language support for more areas within the coming few months.

I understand I’ll have access to 6 market data. What are they?

Along with your SharesXPert subscription, you’ll be able to access End-Of-Day (EOD) DAILY Update Data for 6 Markets:
– USA (NYSE, NASDAQ, AMEX, USINDEX)
– HKSE
– SGX
– KLSE
– JSX
– WORLDINX

Can I choose other markets and switch them from any or all of the default 6 markets?

Yes! You will need to contact our Help Desk to request a switch of any (or all) of the default 6 markets with markets of your choice.

What markets are currently offered with SharesXPert?

End-of-day (EOD) data is available for DAILY download within SharesXPert for the following markets:
  • AMEX, NASDAQ, NYSE, USINDEX (USA)
  • GBSE (UK)
  • BSE & NSE (India)
  • SSE & SZSE (China)
  • TWSE & TWOTC (Taiwan)
  • JPOSE, JPNSE, JPTSE (Japan)
  • KRKSE, KRKSDQ (Korea)
  • HKSE (Hong Kong)
  • HOSE (Vietnam)
  • JSX (Indonesia)
  • PSE (Philippines)
  • Stock Exchange of Thailand (Thailand)
  • SGX (Singapore)
  • KLSE (Malaysia)
  • LKCSE (Sri Lanka)
  • World Indices

Can I place a trade from within SharesXPert?

No. SharesXPert is a charting software. To place a trade, you’ll need to open a trading account with a broker and place a trade via a trading platform.

How ‘accurate’ is SharesXPert in terms of ‘predicting’ the future trend?

SharesXPert does not predict the future. Neither can any other software or human being. SharesXPert is a trend trading system that helps you screen out potentially profitable trending stocks in multiple markets based on 3 months recent historical price data. If you are looking for a “crystal ball” system, then SharesXPert is probably not for you.

Are there risks involved in trading?

Yes… But then again, there is also risk involved in crossing a road.

Billing

What are the payment options?

We currently only accept Visa, MasterCard, Discover and Amex credit cards. Payment MUST be made using a credit card. Unfortunately, we are unable to accept PayPal payments at this time.

Why is my payment declined?

The residential address you provide for registration must match the residential address tagged to your credit card. Any mismatch will result in unsuccessful payment.

Do you offer any discounts?

SharesXPert offers discounts for longer subscriptions:
6 months subscription – 10% discount
12 months subscription – 20% discount

If you wish to upgrade your SharesXPert monthly subscription to our 6 months or 12 months subscription plan, please contact our Help Desk.

What is SharesXPert’s Cancellation & Refund Policy?

SharesXPert offers a FULL-FEATURED 30-day trial for only $1 because we want you to try out the full features of SharesXPert and learn how to use the product, by viewing our comprehensive video training – 100% RISK-FREE. And you will not be billed further if you cancel within the 30 day trial.

You may cancel your SharesXPert Account anytime.

You will receive an e-mail notification of your cancellation and your access to SharesXPert will be immediately terminated upon cancellation.

After the 30-day trial period, SharesXPert monthly subscriptions, once billed are STRICTLY non-refundable including any cancellations made after the 30 day trial or billing date. SharesXPert does not provide refunds or credits for any partial months or years. Learn more about our Cancellation & Refund Policy here.

Support

Who can I contact if I need help or assistance?

Help is always available. You may contact our Help Desk at any time.